Privacy Policy
Privacy Policy

Customer privacy is important to IDELIX. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the IDELIX Customer Privacy Policy, we can provide you better service. This statement of privacy explains data collection and use in situations where we request information about you. Please take a moment to read the IDELIX privacy statement to learn how we carefully handle your personal information.

In protecting your privacy rights, IDELIX Software Inc.:

  • Safeguards customers' information from unauthorized access.
  • Honors consumers' requests to remove their names from our telephone, e-mail, or mail solicitation lists.
  • Strives to keep customer records current and accurate.
  • Collects, maintains and uses customer information that is necessary to provide the most helpful and personalized products and services to meet consumers' needs.
  • Maintains the confidentiality of customer information when undertaking projects with other companies.
  • Honors requests from customers for account information the company has about them.

Why we collect personal information

IDELIX collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range of services available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you'd like to hear about. This may occasionally include information from other technology companies about products and services that can add value to your IDELIX products. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

How we collect personal information

We may collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in an online survey. In addition, when you register a new IDELIX product, sign up for IDELIX web-based services, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

When we disclose personal information

IDELIX may occasionally share your personal contact information with carefully selected technology companies to keep you informed about related products and services. This is typically done in aggregate form. For example, when new software is released, we may work with the PDT host application developer to ensure that you're aware of the latest IDELIX software available. If you do not want to receive promotional information from IDELIX or these technology companies, click service@idelix and request that your name be taken off the mailing list.

IDELIX works with other companies that help us deliver IDELIX products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with IDELIX's policies.

At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

How we protect your personal information

IDELIX safeguards the security of the data you send us with physical, electronic, and managerial procedures.

The IDELIX Online Store uses Internet Secure as their credit card processor. Since 1996, Internet Secure has been approved by the top five Canadian banks to provide secure, online, real-time credit card processing for certified Internet merchants. All credit cards presented to InternetSecure are securely directed to the financial institution that issued the credit card, no matter where in the world. You, the customer, are notified of approval or decline within 15 to 30 seconds depending on your Internet connection. To ensure consumer privacy, InternetSecure will not sell, rent or divulge any personal information about this transaction to any third party other than IDELIX. To make purchases from the IDELIX Online Store, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

Access to your personal information

If you would like to review other personal information that IDELIX may have about you, email us at support@idelix.com.

Collecting other personal information

When you browse IDELIX's website, you are able to do so anonymously. Generally, we don't collect personal information when you browse.

Like many websites, the IDELIX website uses "cookie" technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

In some of our email to you, we use a "click-through URL." When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.

Our companywide commitment to privacy

To ensure that your personal information remains confidential, we communicate these privacy guidelines to every IDELIX employee.

IDELIX does not knowingly solicit personal information from children or send them requests for personal information.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The IDELIX Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Last updated May 7, 2001
© 2001 IDELIX Software Inc. All rights reserved.

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